Medical

With our three medical plans you can access care in-network or out-of-network. We recommend accessing in-network care whenever possible, as it will be less expensive. The medical and prescription plans are administered by Independence Blue Cross.

Medical Plan Overview

Getting started with Independence Blue Cross

Visit www.ibx.com, click on Login/Register, and follow the prompts using your ID card or personal details (DOB, SSN, Zip) to sign up. As a member, you can estimate costs, view claims, locate network providers, get prescriptions delivered, and access 24/7 online medical consultations. Use the IBX mobile app for easy health plan management on your smartphone. To find an in-network provider or pharmacy, use the "Find a Doctor" feature on the website or app, select "Personal Choice PPO" network, update your location, and search by provider name or specialty, even before registration. Click on this link to review a quick overview guide.
Insurance carrier contact information

Medical & Prescription: Independence Blue Cross 1-800-275-2583 www.ibx.com Telemedicine Teladoc 1-800-835-2362 www.teladoc.com Health Savings Account IBC Wealthcare - you can access your account through the IBC portal: 1-800-275-2583 www.ibx.com
Search for a Medical provider

Visit https://www.ibx.com/get-care/find-doctors-and-health-care-providers or you may login to www.ibx.com to find a doctor in-network.
How do I enroll in mail order prescriptions?

IBC Home Delivery Service: IBC offers a home delivery service for your medications, saving you time and possibly money. You can sign up for home delivery through: ePrescribe: Your doctor sends your prescription electronically to IBC. Online: Use the IBC website or app (download on Apple or Android). Phone: Call the number on your member ID card. This service is convenient as it delivers your medication directly to your door and offers reminders, with free standard shipping.
Download the app

Independence Blue Cross has an app you can download on Apple or Android, which allows you to manage your claims, view your ID card, find a doctor, and much more.
How to use Teladoc

When you enroll in one of our healthcare plans, you have access to use telemedicine by using the Teladoc app. This allows you to speak with a doctor 24/7 by phone, text, or video chat. Click here to learn more.